Introduction
aiplay ("we", "us", "our") operates the online gaming platform accessible at https://aiplay.cam. This Privacy Policy explains how aiplay collects, uses, stores, shares, and protects your personal data when you visit the website, create an account, make a deposit, place a wager, claim a promotion, or otherwise interact with our services from Malaysia or any other location.
By registering with or continuing to use aiplay, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described here. If you do not agree, please discontinue use and contact us to arrange deletion of any existing account data where permitted by law.
This Policy applies to all players across Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations. It should be read alongside the aiplay Terms & Conditions and Responsible Gambling information.
Definitions
In this Policy, "personal data" means any information that identifies or can reasonably identify a natural person. "Processing" includes collecting, recording, storing, adapting, retrieving, using, disclosing, or erasing data. "Data controller" refers to aiplay as the entity that determines the purposes and means of processing. "Data processor" refers to a third party that processes data on aiplay's behalf under a written agreement.
"Account data" covers registration and profile information. "Transaction data" covers payment, deposit, withdrawal, and wager records. "Technical data" covers device, browser, IP address, and log information. "Preference data" covers game choices, communication settings, and responsible gambling tool selections.
Data We Collect
aiplay collects personal data in the following categories:
- Identity data: full name, date of birth, nationality, and government-issued identification such as Malaysian MyKad, driver's licence, or passport number as required for KYC verification.
- Contact data: email address, mobile phone number, and residential address including city (for example Kuala Lumpur or Penang) and postcode.
- Financial data: payment method details, deposit and withdrawal transaction records, wagering history, account balances, bonus claims, and source-of-funds documentation where requested.
- Verification data: documents submitted for identity, address, payment ownership, and age verification, including selfie images.
- Technical data: IP address, device type, operating system, browser version, session identifiers, and log files recording platform activity.
- Behavioural data: games played, sports markets selected (including EPL, Liga Super Malaysia, UFC), stakes, session duration, and frequency of play — used primarily for responsible gambling monitoring and platform improvement.
- Communication data: records of support interactions, complaints, responsible gambling requests, and marketing consent preferences.
How Personal Data Is Collected
aiplay collects personal data through the following means:
- Direct provision: when you register an account, complete a deposit using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency; submit identity documents; contact support; or respond to a survey.
- Automated collection: through cookies, pixels, server logs, and session tracking technology as you browse and use the aiplay platform.
- Third-party sources: identity verification providers, payment processors, fraud detection partners, and publicly available records — limited to what is necessary for the specific processing purpose.
Legal Basis for Processing
aiplay processes personal data on one or more of the following legal grounds:
- Performance of contract: processing necessary to create and manage your aiplay account, settle wagers, process deposits and withdrawals, and fulfil our platform obligations to you.
- Legal obligation: processing required by applicable law including anti-money-laundering (AML), know-your-customer (KYC), and data retention requirements.
- Legitimate interests: fraud prevention, platform security, responsible gambling monitoring, dispute resolution, product improvement, and corporate governance — where these interests are not overridden by your rights.
- Consent: marketing communications and optional data collection activities where we request and record your explicit agreement.
You may withdraw consent for consent-based processing at any time by contacting aiplay support. Withdrawal does not affect processing that occurred before the withdrawal, or processing on another lawful basis.
Purposes of Processing
aiplay uses your personal data for the following specific purposes:
- Creating and administering your aiplay player account.
- Verifying your identity and age (21 years or above) as required for online gaming compliance.
- Processing deposits, withdrawals, and payment transactions through supported Malaysian payment channels.
- Calculating and crediting bonuses, cashback, and VIP rewards accurately.
- Preventing fraud, detecting suspicious activity, and fulfilling AML obligations.
- Monitoring play patterns to support responsible gambling obligations and to identify players who may need assistance.
- Providing customer support and resolving disputes or complaints.
- Sending operational communications including security alerts, payment confirmations, and account notices.
- Sending marketing communications where you have provided consent or where a legitimate interest applies and you have not opted out.
- Conducting platform analytics to improve sports betting markets (EPL, Liga Super Malaysia, UFC, and others), casino offerings, and user experience.
- Complying with legal requests, court orders, and regulatory directions.
Sharing of Personal Data
aiplay does not sell, rent, or trade personal data to third parties. We may share limited personal data with the following categories of recipients:
- Payment processors and e-wallet providers (including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners Maybank, CIMB, Public Bank, Hong Leong Bank, and others) strictly to facilitate authorised transactions.
- Identity verification providers to conduct KYC and age verification in compliance with applicable regulations.
- Fraud prevention and security partners to detect and prevent unauthorised account activity, chargebacks, and AML breaches.
- Technology and hosting providers that supply server infrastructure, platform software, email delivery, and support tools under contractual data protection obligations.
- Regulatory and law enforcement authorities when required to do so by applicable law, court order, or regulatory direction.
- Professional advisers such as auditors, insurers, or legal counsel where strictly necessary for corporate operations.
All third-party processors are required by contract to maintain appropriate security standards and to use personal data only for the specified purpose.
Data Retention
aiplay retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal, regulatory, and accounting obligations, and to resolve any disputes that arise.
- Active account data is retained for the duration of your aiplay account.
- Closed account data including identity documents, transaction records, and AML documentation is typically retained for a minimum of five years after closure to comply with anti-money-laundering requirements.
- Self-exclusion records are retained for a period sufficient to honour and enforce the exclusion and to prevent re-registration during the excluded period.
- Technical and log data is retained for a shorter period consistent with security and operational needs unless required longer for a specific investigation.
When data is no longer required, aiplay applies secure deletion or irreversible anonymisation procedures.
Security Measures
aiplay implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and aiplay servers.
- Encrypted storage of sensitive data at rest using industry-standard algorithms.
- Role-based access controls limiting staff access to personal data to those with a verified operational need.
- Multi-factor authentication for administrative platform access.
- Regular vulnerability assessments and third-party security reviews.
- Incident response procedures for detecting, containing, and notifying affected parties of data breaches within legally required timeframes.
Cookies and Tracking Technologies
aiplay uses cookies and similar tracking technologies to operate the platform effectively. A cookie is a small data file stored on your device when you visit aiplay.
- Strictly necessary cookies — required to maintain your authenticated session, remember cart or wager state, and ensure security. These cannot be disabled without impairing core platform functionality.
- Functional cookies — remember your language, layout, and responsible gambling tool preferences to personalise your experience.
- Analytical cookies — collect aggregated, anonymised data about page visits, session duration, and feature usage to help aiplay improve the sports betting and casino product.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the availability or performance of platform features. Third-party payment providers may also set their own cookies when you use their channels on the aiplay cashier.
Your Data Rights
Subject to applicable law, you have the following rights regarding personal data aiplay holds about you:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data aiplay holds about you. |
| Correction | Request correction of inaccurate or incomplete personal data. |
| Erasure | Request deletion of personal data where there is no overriding legal basis to retain it. |
| Restriction | Request that aiplay limit processing of your data in certain circumstances. |
| Portability | Receive certain data in a structured, machine-readable format where technically feasible. |
| Objection | Object to processing based on legitimate interests, including direct marketing. |
| Withdraw Consent | Withdraw consent for any consent-based processing without affecting prior processing. |
To exercise any of these rights, submit a written request to the aiplay support team with sufficient information to verify your identity and identify the specific data concerned. aiplay will respond within a reasonable timeframe consistent with applicable legal requirements. Some rights may be limited where retention is required by law, where data relates to an unresolved dispute, or where erasure would conflict with AML or fraud prevention obligations.
Minors and Age Verification
aiplay is strictly for adults aged 21 and above. aiplay does not knowingly collect personal data from persons under 21. Age verification is required before an account becomes fully operational and before any withdrawal is processed.
If aiplay becomes aware that personal data has been collected from a minor, we will promptly close the account, return any real-money deposits where no fraud or breach of terms is identified, and securely delete the associated personal data beyond any mandatory legal retention period.
If you believe that a person under the age of 21 has registered with aiplay, please notify us immediately so that the matter can be investigated and rectified.
International Data Transfers
aiplay's servers and some of its service providers may be located outside Malaysia. Where personal data is transferred internationally, aiplay implements appropriate safeguards including contractual data protection obligations, transfer impact assessments, and equivalent data protection standards to those applicable in Malaysia.
Transfers to payment processors and identity verification providers necessary to support Malaysian payment methods — including e-wallets, DuitNow, and FPX-connected bank partners — are conducted under contractual arrangements that require those providers to maintain appropriate data protection standards.
Changes to This Privacy Policy
aiplay may update this Privacy Policy periodically to reflect changes in data processing practices, new platform features, updated payment channels, regulatory developments, or legal requirements. When material changes are made, aiplay will update the effective date at the top of this page and, where appropriate, communicate the change through an account notification.
We encourage you to review this Policy periodically. The version identified by the effective date shown above is the current, governing version.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or aiplay's data practices, please contact the aiplay data team through the support channels listed below. All communications regarding data rights should be submitted in writing.
- Email (plain text — not a clickable link): [email protected]
- Live chat: Available 24/7 through the in-platform chat feature once you are logged in to your aiplay account.
- FAQ: General questions about account, payments, and privacy are also addressed in the aiplay FAQ.
aiplay will aim to acknowledge data rights requests within three business days and to resolve them within thirty days, subject to identity verification and the complexity of the request. Where additional time is required, we will inform you of the reason and expected resolution date.